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Return and Refund Policy


Product returns are accepted within 30 days of purchase. No returns will be accepted after 30 days of purchase. To be eligible for a return, the item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

    The following items are not returnable:

  • Downloadable software products
  • Batteries


In order to complete your return, the item(s) must be returned with the receipt or proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item purchased is either defective or damaged, it eligible for an exchange.  If you need to exchange an item, send us an email at [email protected] to get an RMA number and send your item along with the assigned RMA number to: TriTeq Lock and Security, 701 Gullo Ave., Elk Grove Village, IL, 60007, United States.


To return your product, you should mail your product to:

TriTeq Lock and Security
701 Gullo Ave.
Elk Grove Village, IL, 60007
United States of America

Shipping costs are non-refundable and the cost to ship the return back to TriTeq is the purchaser’s responsibility.  When returning an item, please consider using a trackable shipping service or purchasing shipping insurance.